Export 30 days of chats from your helpdesk and upload the file to a private link. We anonymise it on receipt and delete the original within 24 hours. You get back a report on what your players actually ask for, what it costs, and which conversations should never reach a bot. Free. No integration, no access to your systems, nothing for you to install.
Works with Zendesk, Intercom, LiveChat, Freshdesk and any CSV or JSON export. Original deleted within 24 hours, report data 7 days after delivery.
Every chat classified by what the player asked for, not by the helpdesk tag. Withdrawals, KYC, bonus requests, disputes, RG signals.
Repetitive load in hours and money, on your own agent rates. Including the credits your team hands out in chat — most operators have never seen that number.
Disputes, VIPs, responsible-gambling conversations — and the ones your team is currently missing.
A few of your own chats with the agent's answer next to what an automated answer would have been. Labelled, unedited.
The first thing that happens to your file is anonymisation, before anyone opens it and before any analysis: emails, phone numbers, card and account numbers, IBANs, wallet addresses, names, document numbers, dates of birth are removed; exact amounts become ranges; player and agent identifiers become hashes. The original file is deleted within 24 hours, and the deletion is logged.
Conversation structure — who wrote what, when, in what order — plus amount ranges and hashed references, so repeat contacts can be counted without knowing who anyone is. Stored on our infrastructure in the EU, deleted 7 days after your report is delivered.
Two options: our single-file script, which your admin runs on the export (it does not need to know your helpdesk's format and does not fail on unexpected columns), or a 15-minute call where we do it together on your screen.
Not sure where the export button is? We have a one-page guide per helpdesk, or we do it together on a 15-minute call.
Yes, and arguably more so: the report shows what the bot resolves, what it hands off, and where it answers confidently and wrong.
Anything from about a thousand gives a usable picture. 30 days is usually enough; 90 is better for seasonality.
There is a one-page guide for each of the main helpdesks — Zendesk, Intercom, LiveChat, Freshdesk — and if that doesn't cover you, we'll do it together on a short call. Nobody on your side needs to install or run anything.
Then use the anonymiser script before sending, or we run it together on your screen. Either way, we can sign a DPA first.
Yes — the export comes from the helpdesk, not from the BPO. The report is often the first time the operator sees what the contract actually covers.
It is anonymised on receipt, the original is deleted within 24 hours, the anonymised data is used for your report only, stored in the EU, and deleted seven days after delivery. Aggregated, non-identifying counts may be used for industry benchmarks only with your written agreement, which we will ask for separately.
A conversation with an operator who has just seen their own numbers. If the report shows there is nothing to automate, we say so.