Export chats from LiveChat.
About ten minutes for an owner or admin. LiveChat exports archived chats as CSV directly from the Archives view.
Send raw. We anonymise on receipt. Full anonymisation guarantee in the data note. If your policy requires a scrubbed file, ask us for anonymise.py.
What we need
- Chat transcripts — every message in every archived chat, in order, with timestamps and author (visitor / agent).
- Period: 30 days minimum. 90 days is better if your load is seasonal.
- Format: CSV (LiveChat's built-in export) or JSON via the Reports API.
- Groups: All groups by default. Filter to specific groups if you only want traffic from a particular operator brand.
Sign in as owner or admin
Log into your LiveChat agent app (my.livechatinc.com). The export button is visible only to Owner and Administrator roles; regular agents don't see it.
Open Archives → filter by date
Click Archives in the left sidebar (the folder icon). At the top of the archive list, click the Date filter and pick a custom range covering the last 30–90 days.
Add a Group filter if you want only one brand or team.
Click Export → Chats as CSV
With the filter active, click the Export button at the top right of the Archives list. Choose Chats as CSV. LiveChat prepares the file — for busy accounts this can take a few minutes.
Download the file
LiveChat notifies you inside the app when the export is ready and emails a download link to your admin address. The file is a single CSV with one row per message; every archived chat appears as a contiguous block of rows sharing the same chat_id.
Compress the CSV to a ZIP before uploading — LiveChat exports can be tens of MB per month of traffic. Password-protect if your policy requires it, and send the password separately.
If you want the API route instead
Use the Reports API endpoint list_archives to pull chats as JSON, paginated. Filter by date_from / date_to. This is worth it for large accounts (over ~50K chats per month) because the CSV export can time out.
Common questions
What about pre-chat form data?
LiveChat's CSV includes the pre-chat form fields as extra columns per message. Fine — leave them in. Anonymisation on receipt will scrub emails, phone numbers, and anything else identifying before analysis.
We use LiveChat's ChatBot to catch first-line traffic.
Please export bot chats too. Seeing where the bot resolves cleanly, where it hands off, and where it stumbles is one of the most useful things the report can show — especially if you were considering replacing it.
Our archive is huge and the export keeps timing out.
Two options: export month-by-month and send the ZIPs separately (we'll combine them), or switch to the API route in step 5. If neither works, book a 15-minute screen-share and we'll do it together.